Deputy Chief Operating Officer

Northeast Ohio Regional Sewer District
Cleveland, OH

The Northeast Ohio Regional Sewer District protects public health and the environment by leading effective wastewater and stormwater management. As the largest wastewater treatment provider in the State of Ohio, the Sewer District spans 380 square miles, serves 62 communities and one million residents, and treats 90 billion gallons of wastewater a year.Our award-winning organization is currently recruiting for A Deputy Chief Operating Officer.



Under the direction of the Chief Operating Officer (COO), provides leadership and strategic management of Operational Readiness Implementation (ORI) program. Assists and provides backup to the COO with implementation of his/her duties which include but are not limited to overall management and oversight of the Operation and Maintenance (O&M) Engineering and Construction (E&C), Technical Services Group (TSG), and Security departments of the District. Directly manages the ORI team and coordinates the ORI activities closely with O&M, E&C and TSG departments to identify and successfully implement ongoing continuous improvement efforts to enhance the efficiency and effectiveness of these departments, and to promote integration of these efforts across these departments.




-        Leads the strategic management of the Operational Readiness Implementation (ORI) group to identify and implement recommendations positioning the District to meet current and future permit requirements effectively and efficiently. The ORI team is responsible for three (3) critical focus areas: strengthening organizational structure and human capital; implementing operation and management best practices; and achieving efficiency and effectiveness improvements.


-        Oversees Process Control Engineering functions under the ORI group to ensure state-of-the-art techniques, technologies and management systems are utilized to maintain compliance with NPDES Permits at the lowest reasonable cost. Process Engineers in ORI evaluate data, develop performance tracking tools, assist with refinement of Standard Operating Procedures (SOPs), and develop variance reporting systems that identify when processes are at “out of control” limits to ensure that compliance with District process control guidelines are followed, and are effective.


-        Assists with the development of integrated organizational structure to meet future operating requirements. Identifies additional positions, enhanced roles and responsibilities, talent acquisition strategy, and appropriate    professional development training.


-        Establishes the development and deployment of improved processes. Monitors departmental compliance with best management practices to promote the consistent application of operational processes/procedures between plants and shifts. Improves efficiency by way of establishing more cost-effective operations.


-       Assists with the development and administration of organizational business strategies, growth plans and budgets in support of short and long- term business direction. Develops and ensures operational systems and controls are in place to assure   proper monitoring of O&M performance against plans and budgets.


-        Oversees the operation and maintenance practices of the District O&M facilities to ensure that business process systems are developed and followed. This includes implementation of improvement programs to cultivate chemical, utility and sludge management and maintenance cost saving opportunities and performance enhancement.


-        Works with Regulatory and Safety department as needed to coordinate efforts and ensure that the requirements are implemented and optimized.


-        Establishes a comprehensive change program, including program management and governance, change management, and stakeholder engagement. Formulates policies, defines objectives, sets service level goals, and manages cultural transition. Leads the successful implementation of change management efforts in support of ORI initiatives. Develops performance metrics and directs initiatives to achieve associated targets.


-        Facilitates the refinement of analytics tools within O&M and TSG departments to support performance measurement and reporting. Oversees the development of a functionally- focused environment that cultivates more fact‐based decision making. Develops processes to support     Senior Management, Superintendents, and appropriate staff with analytics, new facility commissioning and wet weather operating assistance to enable an enhanced focus on managing day‐to‐day activities.


-   Ensures operational effectiveness while driving implementation of revised policies and/or procedures that no longer align with organizational vision and operational philosophies. Manages continuous improvement. Assists staff in the adaptation of change and develops ideas that can solve problems, improve efficiency, reduce cost, and improve safety.


-        Works collaboratively across all District departments, as required, to achieve performance targets. Builds cross-functional relationships to support continual improvement.


-        Focuses on people, skillfully assessing, selecting and motivating the right talent.


-        Performs other duties of a similar nature as may be required.





-        Candidate must possess Bachelor degree, preferably in Civil, Mechanical or Sanitary Engineering, Public Administration, Business Administration or a closely related field.




-     Candidate must possess ten (10) years of progressively responsible experience in the development, administration and management of wastewater collection, treatment, and biosolids disposal facilities with at least five (5) years of experience in a high level administrative or executive capacity involving responsibility for planning, organizing, directing, and financing a varied work program within a utility related operation and experience with intergovernmental relations. Experience must include proven    success managing cultural change, implementing process improvements and efficiency initiatives, and managing budgets. Experience managing a utility, manufacturing facility, Renewable Energy facility, or related operation is preferred. Strong understanding of construction industry, experience working with consultants and contractors.


-        Experience must include five (5) years supervising, managing, and/or leading people, projects, and processes.






-    Candidate must possess knowledge of leadership and strategic management of a wastewater facility; successfully leading and implementing change management efforts; all aspects of budget development and control; and organizational behavior.


-   Candidate must possess the ability to build and maintain positive relationships through interpersonal sensitivity, building effective teams, diversity and inclusion awareness, and conflict management. Must be able to communicate effectively by navigating interactions with a moderate level of influence, negotiation, and persuasion; empower and develop others through motivating, delegating, and appraising people and their performance. Must establish priorities and optimize performance through problem solving, setting goals/standards, decision making, and managing/measuring work. Must help to manage the vision and purpose of the organization through high impact communications (e.g., information and communicating vision and purpose) and demonstrating managerial courage. Demonstrated ability to make decisions and think strategically.


-        Candidate must possess a high level of verbal and written communication, planning, relationship management, listening, data collection, and prioritization skills.




-        Demonstrates integrity in all endeavors

-        Results driven

-        Visionary balanced with the ability to integrate strategy into operations

-        Leader in influencing, motivating, and achieving results through others  

-        Systems thinker who is data driven, leveraging evidence and business cases

-        Self-aware in an understanding of one’s strengths and limitations

-     Communicator who is willing to share higher position reasoning to support strategy and decisions

-        Change agent who proactively shapes culture   

-        Resilient and confident, unaffected by ego 




-        Candidate must possess a valid driver’s license with a driving record in accordance with the District’s acceptable guidelines.


Min: $133,806.00 (year)

Midpoint: $173,948.00 (year)

DISCLAIMER: The information outlined in this job description indicates the general nature and type of work performed by employees within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.